MOST COMMONLY QUESTIONS
Frequently Asked Question
Your products are made of real leather?
Yeah. We at Waji's ensure to use real leather for all of our products and we get them from top tanneries in Pakistan.
What modes of payment do we accept?
We accept the following modes of payment :
MasterCard, VISA, GPAY, Bank Deposits, EasyPaisa, JazzCash, Cash On Delivery
The colors shown on your website appear accurately on my screen?
Although, we try to accurately represent the colors. But please be ensure that there's always slight difference in Professional lights & cameras.
What is the delivery time for orders within Pakistan?
We take maximum of 3-7 working days for deliveries within Pakistan. For pre-order or personalized products, time varies and communicated to you when in the process of Customization.
Is the stitching of your products secure?
Yes, we provide 100% guarantee of stitching!
How do I take care of my leather product bought from you?
To preserve the worth, look, and sensation of your leather product, use a high-quality cream to freshen and renew. Slight variations in color, imperfections, and creases assure the genuineness of Leather.Check Our Leather Care Range
Is there any exchange policy?
Yes, you can exchange the product with any other product of same value or more. In such case, you will have to bear the delivery charges.
Can I return the product?
We don't have any return policy, you can get the items exchanged.
Return/Exchange for Pre-order made or personalized products?
There won't be any exchange or return for pre-order or personalized products, since in such a case, before finalizing the order, our designer or POC contacts you for all of your needs in the product(s) over a phone call or meet up (Islamabad) so a product would be designed and manufactured as per your communication. But in case of any defects, things can be accommodated.
What is our exchange policy?
For any personal reason if you want to exchange the product, you can by bearing the delivery charges yourself or If you happen to find out any defects we make sure to accommodate you with an exchange of product free of delivery cost.
LOOKING FOR MORE SUPPORT?
Our team always try to be very responsive and facilitating towards our clients, so always feel free to reach